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Go directly to SupplierMate if your customer access is already active.
Help Center
Customer Portal Help Without the Runaround
Find the right path for login access, online ordering, repeat orders, order history, invoices, payments, specials and shipment tracking. A real person remains available whenever self-service is not enough.
Start here
Choose the account task you need to complete
Access Help
Current customers can request verified setup or recovery help.
Ordering & Reordering
See how online ordering, quick reorder and order history work together.
Invoices & Payments
Review invoices and use eligible secure payment functions in the portal.
Shipment Tracking
Check available shipment updates or contact the representative handling the order.
Contact Sales Support
Call or contact sales when the question needs a knowledgeable person.
Portal FAQ
Common questions, direct answers
Showing all help topics.
Where do I sign in?
Use the SupplierMate customer login.
I am already a customer. How do I get portal access?
Use the Existing Customer Portal Access request. Karabetian verifies the business contact before initiating setup or recovery through SupplierMate.
Which email contains my portal setup link?
After your access setup is initiated, you should receive a SupplierMate email from karabetian@notifications.suppliermate.com with a setup link and your username. Check your inbox and spam folder. If it does not arrive, contact sales, account support or the office for help.
I am not yet a Karabetian customer. Can I create a login?
Start with the wholesale-account request. Account review and any credit application are separate. Portal access follows the approved customer setup.
What document is required for a new account?
A current business license or resale permit must be verified before a new wholesale account can be activated. Upload one of those documents in the required application field.
How will an order outside Southern California ship?
Northern California and destinations outside Karabetian’s company routes generally use customer-paid third-party freight from Los Angeles. Carriers may apply a minimum charge per pallet, and final charges vary by carrier, destination, pallet dimensions and weight, temperature requirements and requested services. Karabetian does not state a blanket pallet minimum. Review the delivery and pickup guide for UPS and USPS parcel eligibility, customer-provided carrier labels and additional residential or carrier-service fees.
Can I order online?
Registered customers can place orders through SupplierMate using current account information. Sales or account support is also available to help with products, order conditions or exceptions.
How do I repeat a previous order?
Use quick-reorder and order-history tools where available in the portal. Review the current items and quantities before submitting because products, packs, pricing and availability can change.
Where can I see previous orders?
Use the order-history area in the secure portal. For an order that is not visible or needs explanation, contact sales or account support.
Can I pay invoices online?
Eligible invoices can be paid through the secure customer portal. Contact the office or account support if a payment option is unavailable or the account needs review.
Where can I check specials or discounts?
Registered customers can review current account offers in SupplierMate or contact sales or account support. A public page does not guarantee a promotion, price or availability.
How do I track a shipment?
Use available portal or shipment updates for the order. Tracking detail depends on the delivery or freight path. Sales or account support can help when an update is not available or needs clarification.
What if the portal price, inventory or product information looks wrong?
Do not assume the discrepancy is final. Save the item or SKU and contact sales or account support so the current account, item and order conditions can be checked.
Can I call a person instead?
Yes. Call (323) 664-8956 or contact your sales representative or account-support team for product, account, ordering, delivery or portal help.
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Still need help?
Contact your sales representative, account-support team or the Karabetian office. A real person can route the question to sales, logistics, accounts receivable or portal support.
Customer Tools
Order, check an account or get help from a real person
Use the secure portal for account work, the public catalog for discovery or contact sales or the account-support team whenever personal help is more useful.
Order Online
Registered customers can place orders and work with current account information in SupplierMate.
Online orderingRepeat & Review
Use prior orders and account history to simplify repeat purchasing.
Quick reorder toolsInvoices & Payments
Review invoices and use eligible secure payment options inside the customer portal.
Account toolsTrack a Shipment
Check available shipment updates or contact sales or account support for order-specific help.
Shipment trackingDelivery & Pickup
Compare national freight, Southern California company-truck delivery and free pickup.
Delivery and pickup optionsPortal Help
Get login, ordering, invoice, payment, history or tracking help from the right support path.
Visit the Help Center